This dataset shows the number of service requests completed each month by type, and the average number of days it took to complete them. These service requests are aggregated from multiple sources, including 311 service requests, SeeClickFix, and requests created by city users. Where applicable, the service level agreement (SLA) is also shown, as well as the number of service requests completed within the SLA, within two times the SLA, and more than two times the SLA.